چکیده مقاله
In the industrial and capitalist world where all people have to work, the importance of the working environment and optimal communication between employees and customers is felt more than ever In the last few decades, the importance of civility and its relationship with the mental health of employees, as well as the effective factors related to incivility, both from the abuser and the victim, have been widely studied by psychologists The purpose of this study was to investigate the presence and amount of incivility experienced, as well as the difference between the incivility experienced in victims of different weights, ages, genders, and nationalities This research used a qualitative case study method with 56 employees of three home service companies in Tehran After conducting semi structured interviews with four groups of people, women and immigrants were among the risk groups for experiencing incivility In the end, due to the destructive effects of incivility experience on people's psyche or employee burnout, there is an urgent need to teach people the right and equal behavior Also, there should be legal protection against committing incivility against people
کلیدواژهها
نویسندگان
Sarvenaz Taridashti
MA student of Psychology, Islamic Azad University Science and Research branch
Zahra Rahmatikarahroudi
MA student of Clinical Psychology, Islamic Azad University Khomeyn branch
شیوه ارجاع
Taridashti, Sarvenaz and Rahmatikarahroudi, Zahra,1401,Race, Age, Sex, Weight, and the experience of Incivility,The 14th International Conference on Psychology, Counseling and Educational Sciences
ارائهشده در
مجموعه مقالات چهاردهمین کنفرانس بین المللی روانشناسی،مشاوره و علوم تربیتی17 آذر 1401