چکیده مقاله
This paper explores the application of Soft Systems Methodology SSM in establishing a new Digital Transformation Department within Fadak Holding The primary purpose is to address the challenges arising from undefined job roles and responsibilities, which lead to confusion, reduced productivity, task overlaps, and job dissatisfaction among employees The research employs SSM’s structured approach, which involves five key steps: identifying and describing the problematic situation, precisely defining the issues, formulating a root definition using CATWOE analysis, developing a conceptual model, and comparing the model with the problematic situation Data was collected through a detailed analysis of the current state of the Digital Transformation Department, feedback from employees, and a review of existing organizational processes The conceptual model developed includes specific activities such as drafting clear job descriptions, training personnel, implementing a performance monitoring system, and establishing feedback loops for continuous improvement The main results indicate that the SSM framework effectively addresses the identified issues by enhancing role clarity, reducing task overlaps, improving productivity, and increasing job satisfaction The study highlights the importance of regular updates to job descriptions, ongoing training, effective monitoring, and transparent feedback processes These findings suggest that the SSM approach not only resolves immediate challenges but also provides a sustainable framework for the department’s growth and adaptability in a dynamic organizational environment This research contributes to the broader understanding of how SSM can facilitate successful digital transformation in large organizations
کلیدواژهها
نویسندگان
Parsa Asasi Moghaddam
M sc Student of Mechanical Engineering, Iran University of Science and Technology, Iran, Tehran
Ehsan Mir Hosseini
: senior expert in project and construction management; Ministry of Roads and Urban Development
Ali Yousefi Amiri
Master of Architecture; Ministry of Roads and Urban Development
Hadi Bagheri
M sc Graduated of Civil Engineering, University of Tehran, Iran, Tehran
Rahim Norouzi
B sc Graduated of Industrial Engineering, Sharif University of Technology, Iran, Tehran
شیوه ارجاع
Asasi Moghaddam, Parsa and Bagheri, Hadi and Norouzi, Rahim,1403,Implementation of Soft System Methodology (SSM) in the establishment of a new Digital Transformation Department,16th International Conference on Management, World Trade, Economics, Finance and Social Sciences
ارائهشده در
مجموعه مقالات شانزدهمین کنفرانس بین المللی مدیریت، تجارت جهانی، اقتصاد، دارایی و علوم اجتماعی31 تیر 1403