چکیده مقاله
The claim assessment process is one of the key steps in the insurance industry, which has a direct impact on insurance payouts and customer satisfaction This process includes the identification, assessment and confirmation of the damage caused to the policyholders and acts as a bridge between the policyholder and the insurer In this study, the different stages of damage assessment, tools and techniques used in this process and its possible challenges are examined Also, the effect of this process on the time and amount of insurance payments, as well as the trust of customers in insurance companies will be analyzed The results of this research show that improving the damage assessment process can lead to a reduction in processing time and an increase in the accuracy of payments, which ultimately helps to increase customer satisfaction and improve the insurer's brand image This research recommends the managers and policymakers of the insurance industry to optimize the damage assessment process by investing in new technologies and training human resources so that they can provide better services to customers
کلیدواژهها
نویسندگان
Rehane Alipour
Bachelor's student, Department of Financial Management, Islamic Azad University of Tehran, Tehran, Iran
Sadaf Rezaei Chaharbid
Bachelor student of Financial Management Department, Islamic Azad University of Tehran, center of Tehran, Iran
Soudabe Rezaei Chaharbid
Bachelor student of Financial Management Department, Islamic Azad University of Tehran, Tehran, Iran
شیوه ارجاع
Alipour, Rehane and Rezaei Chaharbid, Sadaf and Rezaei Chaharbid, Soudabe,1404,Damage assessment process and its impact on insurance payments,1St International conference on new horizons in management,business, economics and humanities
ارائهشده در
مجموعه مقالات اولین کنفرانس بین المللی افق های نوین در مدیریت، تجارت، اقتصاد و علوم انسانی10 آذر 1404