چکیده مقاله
This study simultaneously examines the interactive effect of two organizational intangible resources, employee engagement and customer satisfaction, on firm profitability using panel data from 2628 publicly traded US firms from 2017 to 2022 The research method is the Generalized Method of Moments Results show that in service organizations, the interactive effect of employee engagement and customer satisfaction on profitability is not significant Whereas, in manufacturing organizations, it is positive and significant Therefore, the industry in which the organization operates is a moderator of this interactive effect of customer satisfaction and employee engagement on firm profitability
کلیدواژهها
نویسندگان
Mohamadreza Jalilzadeh
Dep of Industrial Engineering Sharif University of Technology Tehran, Iran
Moslem Habibi
Dep of Industrial Engineering Sharif University of Technology Tehran, Iran
شیوه ارجاع
Jalilzadeh, Mohamadreza and Habibi, Moslem,1403,The Interaction of Employee Engagement and Customer Satisfaction: The Key to Sustainable Profitability in Manufacturing and Service Industries?,The 10th International Conference on Industrial and Systems Engineering,Mashhad
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