Service Quality

Investigation the Relationship among Mobile Value-added Services Quality, Customer Satisfaction and the Continuance Intention:Case Study, Hamrah Aval Operator

Understanding the antecedents and consequences of customer satisfaction in the mobile communications market is important This study explores the effe…

Testing the Relationship between Service Quality, Overall e-Banking Service Quality and Customer Satisfaction

The present paper aims at explaining the relationship between some variables of service quality, overall quality of e banking services and customersa…

Laser ultrasonic technology for residual stress measurement of 7075 aluminum alloy friction stir welding

Friction stir welding FSW is widely used in the welding of aluminum alloys for aerospace applications, because of its low energy consumption, high ef…

Artificial Intelligence Marketing to Strengthen Customer Relationships: A Case Study of Digikala Company

AI, as a cutting edge technology of the digital era, has affected various industries, including marketing In light of this technology, companies can…

Optimizing Airline Customer Service: A KPI-Driven Approach forChief Customer Services Officers

This study meticulously investigates the pivotal role of Key PerformanceIndicators KPIs in enhancing customer service and operationalefficiency withi…

The Effect of Offline and Online Electronic Banking Service Quality on Customer Behavior

The present study measures the impact of offline and online electronic banking service quality on customer behavior This study is descriptive correla…