چکیده مقاله
Due to nature of insurance industry, the way it’s represented and also the elegant application of this technology, insurance industry ought to choose a strategic approach to deal with internet So it is necessary to determine the effects of internet on marketing mix of insurance services as astrategy and a tool to conduct marketing projects plans including characteristic, tariffs, elation promotion, distribution, interpersonal relations among people and representation processes of services, in order to obtain opportunities and to exclude threats According to above, there is astudy with descriptive survey method to determine the effects of E commerce based on internetmarketing mix of insurance service The statistical population for this study includes managers ofinsurance services companies and researchers of Iran insurance industry 64 insurance experts and 50 internet experts were selected randomly Required information was collected through questionnaire with 90 close ended questions and remaining of 8 open and close ended questions including demographic questions and questions about location, amount and quality of internet theyuse According to this study, internet application had reduced amount of tariffs, promoted characteristic of services, elation and distribution canals, role and creativity of personnel, andcustomer initiative and also promoted processes toward more customer oriented style The most important effect of internet was for tariff reduction and elation promotion and the least was for people customers and personnel promotion It was also found that experts with internet shopping experience are more aware of the effects of this technology over processes
کلیدواژهها
نویسندگان
Ali Attafar
Faculty of Management, University of Isfahan, Iran
Olfat Ganji Bidmeshk
M A of Business Management, Faculty of Administrative Sciences and Economics, University of Isfahan, Isfahan,Iran
Mehdi Rahimi
M Sc of Information Technology Management, Faculty of Management and Accounting University of AllamehTabatabaei University, Tehran, Iran
شیوه ارجاع
Attafar, Ali and Ganji Bidmeshk, Olfat and Rahimi, Mehdi,1392,Determining the Effects of E-Commerce on Internet Marketing Mix of Insurance Companies,7th International Conference on e- Commerce whit focus on e-Security,Kish Island
ارائهشده در
مجموعه مقالات هشتمین کنفرانس بین المللی تجارت الکترونیک با رویکرد بر اعتماد الکترونیکی4 اردیبهشت 1393 · مشهد