چکیده مقاله
While literature review indicates that ServQual has been widely used as an effective approach for measuring service quality and e service quality, e security as an importantdimension of e quality in turn includes different sub dimensions and the ServQual approach could be developed in order to measure e security quality In this paper, literature has been reviewed related to e security dimensions and a new approach has been proposedfor measuring quality of e security, entitled e SecQual An example has been presented toexplain how the proposed approach is applied
کلیدواژهها
e-Security Customer Dimension Perception Expectation Gap e-SecQual e Security e SecQual
نویسندگان
Arash Shahin
Associate Professor, Department of Management, University of Isfahan, Isfahan, Iran
شیوه ارجاع
Shahin, Arash,1392,E-SecQual: A New Approach for Measuring Quality of e-Security,7th International Conference on e- Commerce whit focus on e-Security,Kish Island
ارائهشده در
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