چکیده مقاله
This study investigates the impact of smart urban services on the operational productivity of Urmia Municipality, with a focus on the mediating role of organizational learning The research is applied in purpose and descriptive correlational in nature, employing a cross sectional survey design The target population consisted of 1,386 administrative and expert staff with at least a bachelor’s degree of Urmia Municipality A sample of 300 individuals was selected using stratified random sampling based on the Krejcie and Morgan table, and 262 valid questionnaires were analyzed Data were collected using a composite standardized questionnaire measuring smart urban services, organizational learning based on Neefe’s model , and operational productivity adapted from the Balanced Scorecard framework Validity was confirmed through confirmatory factor analysis, content validity, and convergent validity AVE > 0 50 Reliability was established using Cronbach’s alpha and composite reliability CR > 0 70 Data analysis was performed using SPSS 26 and Smart PLS 4 Findings indicate that smart urban services have a positive and significant direct effect on operational productivity β = 0 348, p < 0 001 and on organizational learning β = 0 613, p < 0 001 Organizational learning also has a positive and significant effect on operational productivity β = 0 482, p < 0 001 The indirect effect through organizational learning is significant β = 0 295, p < 0 001 , with a variance accounted for VAF of 45 9%, indicating partial mediation The model explains 54 2% of the variance in operational productivity R² = 0 542 and 37 6% in organizational learning R² = 0 376 The Goodness of Fit GoF index is 0 523, indicating a strong model fit The study concludes that organizational learning is a critical mechanism that transmits nearly half of the effect of smart urban services to operational productivity Municipal managers should simultaneously invest in technological infrastructure and learning capabilities to maximize returns from smartification
کلیدواژهها
نویسندگان
Ahmad babzadeh par
Administrative Expert, Municipality of Urmia
شیوه ارجاع
babzadeh par, Ahmad,1405,The Impact of Smart Urban Services on the Operational Productivity of the Municipality with the Mediating Role of Organizational Learning (Case Study: Urmia Municipality),14th National Conference on Interdisciplinary Research in Engineering and Management,Tehran
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مجموعه مقالات چهاردهمین همایش ملی تحقیقات میان رشته ای در علوم مهندسی و مدیریت31 تیر 1405 · تهران