چکیده مقاله
Relationships between non financial criteria and financial performance of complementarymedical insurance companies were investigated In this study, the customer satisfactioncriterion was considered as a non financial criterion and the company's income as a financialcriterion There are several definitions of the crime of money laundering, which seem to bemore or less compatible in terms of meaning Although the essence of the definition of moneylaundering refers to operations to hide the illegal source of money in such a way that it takeson a legal appearance However, the following two definitions are very important in terms ofthe fact that they relate the process of money laundering to the informal economy The statisticalpopulation of branches of Hafez Futures Insurance Company was selected throughout thecountry Using the sample selection formula for the unspecified population, the sample sizewas determined to be 196, and a questionnaire containing 35 questions was published tomeasure the non financial criteria of customer satisfaction, and 196 responses were collected,about 89% of responses To test the hypotheses, one sample t test was performed, as well ascorrelation coefficient calculation and regression analysis, and t and F statistics were used SPSS2 0 16 and STATISTICA 0 8 software were used for statistical analysis The resultsof the research showed that despite the high level of satisfaction of the insured in all branches,the factors of satisfaction amount and manner of fulfilling obligations , qualitative conditionsgoverning the insurance company medical centers on the contract side of the insurancecompany with the income of this There is no significant relationship between the company
کلیدواژهها
نویسندگان
فرشاد گنجی
Corresponding Author Business Accounting and Finance Ph D C The student in theInstitute of Social Sciences of Istanbul Arel University, Istanbul, Turkey
شیوه ارجاع
Ganji, Farshad,1402,Investigating the effect of the satisfaction factors of the insured, money laundering and ways to combat it,The fifth international conference on management and industry
ارائهشده در
مجموعه مقالات پنجمین کنفرانس بین المللی مدیریت و صنعت31 مرداد 1402