چکیده مقاله
Background & Purpose: The insurance industry’s legitimacy and sustainability rest on protecting policyholders’ rights Modern supervisory approaches, supported by technological and regulatory innovations, have transformed the mechanisms for ensuring these protections This study aimed to assess how modern supervisory tools, including digital monitoring, risk based supervision, and SupTech applications, enhance the protection of policyholders’ rights while fostering public trust and satisfaction in the insurance sector Design/methodology/approach – This study adopted a quantitative research design to investigate the relationships among modern supervision, policyholders’ rights, and public trust and satisfaction in the insurance industry The statistical population consisted of customers of an insurance company in Iran Data were collected through both library research and a field survey For the empirical analysis, a structured, researcher developed questionnaire was designed, with all items measured on a five point Likert scale ranging from “strongly disagree” to “strongly agree ” The validity of the instrument was assessed and confirmed using exploratory and confirmatory factor analyses, ensuring that the constructs were both conceptually sound and statistically reliable To determine the sample, convenience sampling was employed, and 303 participants were selected to enhance the generalizability of the findings Finally, Partial Least Squares Structural Equation Modeling PLS SEM was applied to test the hypothesized relationships and to evaluate the structural model Originality/value The findings indicate that modern supervision has reshaped the insurance industry by adopting proactive, technology driven oversight that safeguards policyholders’ rights Through data analysis, regulatory compliance, and risk management, it strengthens market stability and consumer trust For insurers, adherence to these standards is both an ethical duty and an economic necessity for sustaining confidence and long term growth
کلیدواژهها
نویسندگان
E. Najafi Vayqan
B. Cheginifard
B. Cheginifard
E. Najafi Vayqan
شیوه ارجاع
Najafi Vayqan, E. and Cheginifard, B.,1404,The Impact of Modern Supervision on Guaranteeing Policyholders' Rights and Promoting Public Trust,The 32nd National Conference and the 13th International Conference on Insurance and Development: 'Reimagining Supervision in Insurance: An Innovative Path toward Effective Regulation',Tehran
ارائهشده در
مجموعه مقالات سی ودومین همایش ملی و سیزدهمین همایش بین المللی بیمه و توسعه با عنوان: «بازاندیشی نظارت در بیمه؛ مسیر نوآورانه برای تنظیم گری موثر»11 آذر 1404 · تهران