نمایه موضوعی

مقالات حوزه «Customer Satisfaction»

۲۱ رکورد مرتبط در نمایه علمی‌جو

مقاله کنفرانسی سال ۱۳۹۲ ۲,۲۹۴ مشاهده

Investigation the Relationship among Mobile Value-added Services Quality, Customer Satisfaction and the Continuance Intention:Case Study, Hamrah Aval Operator

Understanding the antecedents and consequences of customer satisfaction in the mobile communications market is important This study explores the effe…

customer satisfactiontrustperceived value
مقاله کنفرانسی سال ۱۳۸۹ ۲,۱۵۰ مشاهده

EXPERIMENTAL STUDY AND RANK THE KEY FACTORS AFFECTING CUSTOMER SATISFACTION ON ELECTRONIC PAYMENT SYSTEMS (CASE STUDY : MELLI BANK IN IRAN )

Purpose – Many e commerce transactions via e payment systems is carried out The aim of this studyis that the theory of structures, an empirical analy…

E-Payment SystemsElectronic commerceTrust
مقاله کنفرانسی سال ۱۳۹۳ ۱,۳۸۴ مشاهده

Indicators of Customer Satisfaction in E-banking Services

One of the most important criteria in order to select bank by people is general satisfaction of people from the bank Based on the research, some esse…

Customer SatisfactionE-bankingServices
مقاله کنفرانسی سال ۱۳۹۴ ۱,۱۶۷ مشاهده

Testing the Relationship between Service Quality, Overall e-Banking Service Quality and Customer Satisfaction

The present paper aims at explaining the relationship between some variables of service quality, overall quality of e banking services and customersa…

Bank IndustryAhwazService Quality
مقاله کنفرانسی سال ۱۳۹۴ ۱,۰۵۸ مشاهده

The Role of Relationship Marketing in the Malaysian Hospitality Industry: A literature review

Booming travel and tourism trade has caused a tremendous growth in hotel industry This industry will continue to promote country and other businesses…

Relationship MarketingCustomer SatisfactionCustomer Loyalty and Switching Cost
مقاله کنفرانسی سال ۱۴۰۰ ۸۶۷ مشاهده

Laser ultrasonic technology for residual stress measurement of 7075 aluminum alloy friction stir welding

Friction stir welding FSW is widely used in the welding of aluminum alloys for aerospace applications, because of its low energy consumption, high ef…

Laser ultrasonicFriction stir weldingResidual stress
مقاله کنفرانسی سال ۱۳۹۳ ۵۵۲ مشاهده

Quality of eCRM Services and Customer Satisfaction in Life Insurance Sector in India

Purpose: The purpose of this paper is to examine the quality of electronic Customer Relationship Management eCRM services offered by life insurance c…

Quality of ServiceCustomer SatisfactionLife Insurance Companies
مقاله کنفرانسی سال ۱۴۰۱ ۴۰۱ مشاهده

proposing a new Model for customer experience improvement leveraging augmented reality

The concept of customer experience has become the best method for adding value and gaining a competitive edge in today's marketplace thanks to the ut…

customer experienceBusiness modelaugmented reality
مقاله کنفرانسی سال ۱۴۰۳ ۳۸۵ مشاهده

KPI-Driven Decision Making in Airport Services: Enhancing Operational Efficiency, Customer Satisfaction, and Sustainability

This study investigates the strategic application of Key PerformanceIndicators KPIs in enhancing operational efficiency, customersatisfaction, and su…

KPIsAirport ServicesOperational Efficiency
مقاله کنفرانسی سال ۱۴۰۲ ۳۵۹ مشاهده

استفاده راهبردی ازهوش مصنوعی در تجارت الکترونیک (معامله گری)

در طی ۲ دهه اخیر، رشد سریع تجارت الکترونیک که یکی از مشخصه های اصلی اقتصاد نوین است، بهعنوان یکی از مهمترین عوامل تاثیرگذار نقش بسزایی در پیشرفت جامع…

تجارت الکترونیکبازارهای مالیمدیریت ریسک
مقاله کنفرانسی سال ۱۴۰۳ ۳۱۸ مشاهده

The Impact of Artificial Intelligence on Online Consumer Behavior

The present study explores the transformative impact of artificial intelligence on online shopping experiences A systematic study of modern e commerc…

Artificial intelligenceConsumer behaviorE-commerce
مقاله کنفرانسی سال ۱۴۰۳ ۳۱۷ مشاهده

Identifying the Applications of Artificial Intelligence in Delivering Value to Customers in Businesses

In today's world, artificial intelligence, as a growing and widely used technology, has had a great impact on various industries, including businesse…

Artificial IntelligenceBusinessCustomer Satisfaction
مقاله کنفرانسی سال ۱۴۰۳ ۳۰۵ مشاهده

Artificial Intelligence Marketing to Strengthen Customer Relationships: A Case Study of Digikala Company

AI, as a cutting edge technology of the digital era, has affected various industries, including marketing In light of this technology, companies can…

AI MarketingService QualityCustomer Satisfaction
مقاله کنفرانسی سال ۱۴۰۳ ۲۹۸ مشاهده

Optimizing Airline Protocol Management: A Strategic Approach toKPI-Driven Performance Enhancement

In the intricate and regulated environment of the airline industry, thestrategic management of protocols has emerged as a cornerstone ofoperational e…

Airline Protocol ManagementKey Performance IndicatorsOperationalEfficiency
مقاله کنفرانسی سال ۱۴۰۳ ۲۹۵ مشاهده

Investigating the Impact of Electronic Customer Relationship Management (E-CRM) on Customer Satisfaction in Heavy Automotive Companies Based in Tehran with the Mediating Role of Customer Experience

Modern technologies, such as Electronic Customer Relationship Management E CRM , play a crucial role in enhancing relationships between companies and…

E-CRMCustomer SatisfactionCustomer Experience
مقاله کنفرانسی سال ۱۴۰۳ ۲۸۸ مشاهده

Enhancing Customer Experience: A Comprehensive Review of Satisfaction and Loyalty Drivers in Omnichannel E-commerce

This systematic review explores the elements associated with customer satisfaction and loyalty related to an omnichannel e commerce experience This i…

CRMCustomer SatisfactionCustomer Loyalty
مقاله کنفرانسی سال ۱۴۰۳ ۲۸۲ مشاهده

Optimizing IT Solutions In The Airline Industry: A KPI-Driven Strategic Approach

This article explores the strategic role of Key Performance Indicators KPIs in optimizing IT solutions within the airline industry, focusing on their…

Key Performance IndicatorsIT SolutionsAirline Industry
مقاله کنفرانسی سال ۱۴۰۳ ۲۷۳ مشاهده

The Impact of Artificial Intelligence on Predicting Customer Behavior: Analysis and Applications in Online Businesses

Artificial Intelligence AI is increasingly influencing the enhancement of online shopping experiences and customer satisfaction By analyzing customer…

Customer SatisfactionArtificial IntelligenceOnline Shopping
مقاله کنفرانسی سال ۱۴۰۴ ۲۳۷ مشاهده

Marketing Analysis of Dynamic Capabilities and Customer Satisfaction in the Housing Industry

Market analysisDynamic capabilitiesCompetitive advantage
مقاله کنفرانسی سال ۱۴۰۴ ۱۲۳ مشاهده

Feasibility Study and Implementation of Automated Airline Ticket Reservation and Its Impact on Sales and Customer Satisfaction

This study investigates the feasibility and implementation of an intelligent automated reservation system in airline ticketing platforms and examines…

Automated ReservationPersonalizationCustomer Satisfaction
مقاله کنفرانسی سال ۱۴۰۵ ۴۵ مشاهده

Designing a Data Mining Model to Predict Customer Satisfaction and Product Quality Improvement in Shahrood Food Industry Companies: A Case Study

Random ForestData MiningCustomer Satisfaction